Terms & Conditions

Welcome to KotiOm a jewelry shop offering unique and designer Silver and gemstone jewelry.

• • All information provided on this web site is made available to provide immediate access for the convenience of interested customers. While we believe the information to be reliable, human error remains a possibility, as does delay in the posting or updating of information. Prices are subject to change and delivery of items might depend on availability. Therefore, we make no guarantee as to the accuracy, completeness or timeliness of the information presented.

• • All information, including merchandise prices, specifications, and availability are subject to change without prior notice. With the current fluctuations in the prices of silver, gold and U.S. dollar against all major currency we reserve the right to change prices without prior notice.

• • Payment Policy: We accept VISA, Master Card, American Express, Discover, and Debit Cards with any of these card logos. Once you place the order and send in your credit card information through our secure gateway, your credit card is automatically charged immediately. In most cases, your order will be shipped within 3 – 5 business days. If the credit card transaction is not successful, your order will not be processed and you will be notified through email.

• • Copyrights and the right of use: The information contained in this web site, including all images, illustrations, designs, writings and other materials that appear herein, are copyrights owned by Adi Sri None of the contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of KotiOm.

• • Shipping Information: We use EMS (Speed Post), and UPS as our regular shipping carriers. Customers may select these shipping services or one which they prefer. Freight and insurance will be automatically added to every transaction. If the buyer does not pick the parcel or if there is no body to receive the parcel and the parcel is undelivered due to any reasons and is returned back to us then it will be the sole responsibility of the buyer to get the goods delivered back again at their own expenses of shipping.

• • Taxes and Duties: For international buyers there is no sales tax, however there may be some import or customs duties in the buyers countries which is the sole responsibility of the buyer. There are no duties and taxes applicable in India.

• • Return and Exchange Policy: We exchange the actual unaltered merchandise returned to us within 30 calendar days in the original packaging after you receive it. We do not accept returns on special/custom orders.  All return freight costs are the responsibility of the customer. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of receipt. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of receipt.

• • Refund Policy: In case of any product not being in stock, the buyer will be notified and asked if they wish to replace the products with any other products. In case the product is not being replaced we will make a refund to the buyer for that product. If for any reason you are not satisfied with the purchase within 30 days of receipt, you may return any unused item for a refund, exchange or a credit. Custom made orders are not eligible for a refund, exchange or credit.

• • Changes without notice: KotiOm reserves the right to make changes, delete, and update the information at any given time without prior notice.